Incorrect Orders
If your received order is incorrect or not what you've ordered, please contact us at info@fconline.ca with the subject "Incorrect Order" and provide as many details as you can about why you believe this order is incorrect within 3 days of receiving your product. We will respond to your claim within 24 hours and aim to correct any incorrect orders as soon as possible.
If the order is a store pick-up, we will reschedule a time for you to pick-up your revised order and return your incorrect product(s).
If the order is a local delivery, we will reschedule a time to re-ship your revised order and collect your incorrect product(s), without any charges incurred to you.
Missing Parts
If your received order is missing parts, please contact us at info@fconline.ca with the subject "Missing Parts" and provide as many details as you can about the parts missing within 3 days of receiving your product. We will respond within 24 hours of your claim and aim to provide you with the missing parts as soon as possible.
If the order is a store pick-up, we will reschedule a time for you to pick-up your missing parts.
If the order is a local delivery, we will reschedule a time to ship your missing parts, without any charges incurred to you.
Parts Replacement
If your received order is damaged or defective, please contact us at info@fconline.ca with the subject "Defective Parts" and provide as many details as you can about the defective product(s) within 3 days of receiving your product. We will review the defects with our guidelines for defective parts (see below) and aim to resolve your claim as soon as possible.
Guidelines for Defective Parts:
-Manufacture defects such as ripped, dented, cracked, broken, shattered, discoloured parts/products will be replaced.
-Imperfections such as minor scratches or nicks will be re-finished with touch-up solutions.
If the order is a store pick-up, we will reschedule a time for you to pick-up replace your defective parts.
If the order is a local delivery, we will reschedule a time to ship you the replacement parts and collect defective parts, without any charges incurred to you.