For incorrect orders, missing parts or parts replacement, Click Here.
7 Day Return Policy
Furniture Club Online has a 7 Day Return Policy for unused products purchased from FCOnline.ca.
Our return policy applies to most of our products, see below for specific product policies.
For any reason, if you are not satisfied with your purchase, we will gladly issue you a store credit for the total amount of the product/order excluding a 10% Re-Stocking Fee. Any shipping charges paid will not be credited if item has been shipped.
The above policy applies to any order that needs to be cancelled and/or returned from the date of purchase up until 7 Days after the product has been received by the customer. Re-Stocking Fees applies to each return regardless of the shipping status as we begin to process your order as soon you make the purchase.
Note: Bronze Shipping Cost of $45 will apply to arrange to return your product to our warehouse or customer can arrange their own method of transporting the products.
How to Claim a Return Before Receiving My Order?
If you're not satisfied with your recently placed order and would like to claim a return before the order is fulfilled and shipped, please send us an email at firstname.lastname@example.org with the subject line : "Pre-Return Order". Please provide us your order confirmation number and we will process a store credit within 2-3 Business Days.
How to Claim a Return After Receiving My Order?
If you're not satisfied with your recently received order and would like to claim a return within 7 days of receiving the product, please review our Acceptable Returns Policy below and make sure you are eligible for a return.
|Product Type||Acceptable Return Policy|
|Bedroom Furniture & Accessories||In Original Product Packaging|
|Mattresses||Unopened/Sealed in Original Packaging|
|Living Room Furniture||In Original Product Packaging|
|Dining Room Furniture||In Original Product Packaging|
|Accessories: Lamps & Mirrors||In Original Packaging|
|Customized Canadian made Upholstery Furniture including Headboards, Sectionals, Living Room Furniture.||
|Any Customized Special Orders||Non-Returnable|
If you are eligible for a return, send us an email at email@example.com with the subject line : "Post-Return Order." Please provide us your order confirmation number and details about your order. Mention the reason you would like to return your order.
Processing Your Return Claim:
Please allow 48-72 hours to review and respond to your claim. Your store credit will be issued after we inspect and deem the returned product as acceptable according to our guidelines.
You must arrange to have the product transported to our warehouse in North York for a full inspection.
A $45 Non-Refundable Bronze Shipping Fee will need to be paid to schedule our delivery member(s) to inspect the product in your home. If the product is eligible for return, the delivery member(s) will collect the product from you. The eligibility of the product being returnable is at the delivery member's discretion.
Receiving Your Store Credit:
If the product has been accepted as a return, within 24 hours you will receive a store credit, with instructions on how to use the credit for your next purchase.