Shipping Policies

Please review our shipping rules and regulations below.

Sizing Your Shipment Responsibility:

It is the responsibility of the customer to make sure the product(s) being purchased are the correct size to fit through their residential area and surroundings. In the case of Silver, Gold or Platinum Shipping, if the product(s) are unable to enter the front door of the residence, our delivery team will not be responsible to further transport the item. 

 

Protecting Your Property:

During a home delivery and handling oversized products, unfortunate circumstances can cause unwanted damage to your property. Furniture Club Online does not take responsibility for any damage to private property during delivery, so we recommend to take extra precautions to secure and protect delivery areas around your home. 

 

Missing a Scheduled Shipping/Delivery:

It is the customer's responsibility to make sure that someone of 18 years or older is present to accept the scheduled shipping. A missed shipping/delivery appointment will result in the order becoming a Store-Pick Up or a standard shipping charge of $45 will apply for another appointment.