Terms and Conditions

Terms & Conditions : Refund Policy, Replacement Parts Policy, Shipping Policy

7 Day Return Policy

Furniture Club Online has a 7 Day Return Policy for unused products purchased from FCOnline.ca.

Our return policy applies to most of our products, see below for specific product policies.

For any reason, if you are not satisfied with your purchase, we will gladly issue you a store credit for the total amount of the product/order excluding a 10% Re-Stocking Fee. Any shipping charges paid will not be credited if item has been shipped.

See Example of Return Order Breakdown

The above policy applies to any order that needs to be cancelled and/or returned from the date of purchase up until 7 Days after the product has been received by the customer. Re-Stocking Fees applies to each return regardless of the shipping status as we begin to process your order as soon you make the purchase. 

Note: Bronze Shipping Cost of $45 will apply to arrange to return your product to our warehouse or customer can arrange their own method of transporting the products. 

 

How to Claim a Return Before Receiving My Order?

If you're not satisfied with your recently placed order and would like to claim a return before the order is fulfilled and shipped, please send us an email at info@fconline.ca with the subject line : "Pre-Return Order". Please provide us your order confirmation number and we will process a store credit within 2-3 Business Days.

 

How to Claim a Return After Receiving My Order?

If you're not satisfied with your recently received order and would like to claim a return within 7 days of receiving the product, please review our Acceptable Returns Policy below and make sure you are eligible for a return. 

 Product Type Acceptable Return Policy
Bedroom Furniture & Accessories In Original Product Packaging
Mattresses Unopened/Sealed in Original Packaging
Living Room Furniture In Original Product Packaging
Dining Room Furniture In Original Product Packaging
Accessories: Lamps & Mirrors In Original Packaging
Customized Canadian made Upholstery Furniture including Headboards, Sectionals, Living Room Furniture.

Non-Returnable

Any Customized Special Orders Non-Returnable

 If you are eligible for a return, send us an email at info@fconline.ca with the subject line : "Post-Return Order." Please provide us your order confirmation number and details about your order. Mention the reason you would like to return your order.

 

Processing Your Return Claim:

Please allow 48-72 hours to review and respond to your claim. Your store credit will be issued after we inspect and deem the returned product as acceptable according to our guidelines. 

You must arrange to have the product transported to our warehouse in North York for a full inspection.

A $45 Non-Refundable Bronze Shipping Fee will need to be paid to schedule our delivery member(s) to inspect the product in your home. If the product is eligible for return, the delivery member(s) will collect the product from you. The eligibility of the product being returnable is at the delivery member's discretion. 

  

Receiving Your Store Credit:

 If the product has been accepted as a return, within 24 hours you will receive a store credit, with instructions on how to use the credit for your next purchase.  

 

Incorrect Orders

If your received order is incorrect or not what you've ordered, please contact us at info@fconline.ca with the subject "Incorrect Order" and provide as many details as you can about why you believe this order is incorrect within 3 days of receiving your product. We will respond to your claim within 24 hours and aim to correct any incorrect orders as soon as possible.

If the order is a store pick-up, we will reschedule a time for you to pick-up your revised order and return your incorrect product(s).

If the order is a local delivery, we will reschedule a time to re-ship your revised order and collect your incorrect product(s), without any charges incurred to you.

Missing Parts

If your received order is missing parts,  please contact us at info@fconline.ca with the subject "Missing Parts" and provide as many details as you can about the parts missing within 3 days of receiving your product. We will respond within 24 hours of your claim and aim to provide you with the missing parts as soon as possible.

If the order is a store pick-up, we will reschedule a time for you to pick-up your missing parts.

If the order is a local delivery, we will reschedule a time to ship your missing parts, without any charges incurred to you.

 

Parts Replacement

If your received order is damaged or defective,  please contact us at info@fconline.ca with the subject "Defective Parts" and provide as many details as you can about the defective product(s) within 3 days of receiving your product. We will review the defects with our guidelines for defective parts (see below) and aim to resolve your claim as soon as possible.

Guidelines for Defective Parts:

-Manufacture defects such as ripped, dented, cracked, broken, shattered, discoloured parts/products will be replaced.

-Imperfections such as minor scratches or nicks will be re-finished with touch-up solutions.

If the order is a store pick-up, we will reschedule a time for you to pick-up replace your defective parts.

If the order is a local delivery, we will reschedule a time to ship you the replacement parts and collect defective parts, without any charges incurred to you.

 

Shipping Policies:

Please review our shipping rules and regulations below.

Sizing Your Shipment Responsibility:

It is the responsibility of the customer to make sure the product(s) being purchased are the correct size to fit through their residential area and surroundings. In the case of Silver, Gold or Platinum Shipping, if the product(s) are unable to enter the front door of the residence, our delivery team will not be responsible to further transport the item. 

 

Protecting Your Property:

During a home delivery and handling oversized products, unfortunate circumstances can cause unwanted damage to your property. Furniture Club Online does not take responsibility for any damage to private property during delivery, so we recommend to take extra precautions to secure and protect delivery areas around your home. 

 

Missing a Scheduled Shipping/Delivery:

It is the customer's responsibility to make sure that someone of 18 years or older is present to accept the scheduled shipping. A missed shipping/delivery appointment will result in the order becoming a Store-Pick Up or a standard shipping charge of $45 will apply for another appointment.